I have some GearBest orders delivered by DHL, but they are all for mobile phones or more expensive products for which I want fast shipping. However, compared with other methods of shipping, DHL transport was quite expensive, so I always chose only for products that I think deserve this type of shipping. Surprise! Lately, those from GearBest added a new mode of transport, namely DHL (EXT).
I was curious as to how long the package arrives and what this transport option is about because it was much cheaper than DHL. I generally paid $ 30-40 for DHL and DHL (EXT) was estimated at $ 5-10, which seemed to me a little bit suspicious. So, at the last order, I wanted to test this method and I chose DHL (EXT) for shipping.
After placing the order, I received a tracking number from GearBest, different from the one I was used to (I knew exactly what the DHL tracking code looked like). The DHL site did not recognize it in the database, so I asked for support. There I was recommended to watch it on a Chinese website tracking but without further information.
Attention, the site works just set on the Chinese language interface, if you choose English you will not be able to track anything! No one told me and I found out on my skin after hundreds of attempts. Finally, I was able to enter the tracking number on that site and I received the information that the package has already been taken over. Furthermore, the tracking number was not recognized by the DHL website. Then there was a number on the site under “服务 商 单 号” which seemed to me to be similar to what DHL is doing, in the form of “50103494XXX”. I copied it, introduced it to the DHL site, and then it was recognized.
From what I deduced, in order to reduce the cost of DHL transportation, I think GearBest is choosing to deliver packages to a city near Hong Kong and will be taken over by DHL from there. As a conclusion: If you choose DHL (EXT) as a delivery method and you receive a tracking code like “DT14897403665XXX”, I recommend that you check it on this site, on the left will be displayed the code for DHL.